We are in time of longing for the beauty. We are in time of showing ourselves. The plastic hospitals of all forms are appearing these years. Though it is individual that there are some cheats among them, it really brings the patients lots of hesitations and frights. So the authority of the plastic surgery field constantly admonisher: that the consumers should choose the hospitals with great care.
Shanghai ConBlo Plastic and Laser Surgery Hospital was set up in 1998 and established ‘safety’, ‘satisfactory’, ‘personality’ as her service purpose. Depends on the advanced equipments, qualified doctors and experts and fervent, careful service, about ten thousands plastic surgery operations were successfully done. Till now, there hadn’t been a medical lawsuit. In the Oct of 2003, all the norms were qualified during the quality inspection. That Shanghai ConBlo Plastic and Laser Surgery Hospital is so outstanding benefit from her ‘pattern of omni-distance service’. From the consulting, during the operation and even to taking out stitches after the operation, head surgeon will do it by himself, supply omni-bearing to his guests. Like a powerful chain, a circle button up another circle, form the features of making the guests feel more safe, strict and satisfactory, build up an honest and light scenery in the field of plastic.

What is the ‘Pattern of Omni-distance Service’?

   The reporter interviewed the headmaster of Shanghai ConBlo Plastic and Laser Surgery Hospital, Ph.D. Hang Yu who is called “PH.D. Beauty-making’. Ph.D. Hang introduced to the reporter that ‘Omni-distance Service’ involved all the service content, and could be decided in 3 parts in detail: ‘before the operation’, ‘during the operation’, ‘after the operation’. “Before the operation”:
Head surgeon will be consulted by the patient in person and listen to the patient’s idea, make deeply communication with the patient and went further into the operation plan. It involved accompany the patient to take the photos, make the operation effect simulation images by means of the high science and technology.
“During the operation”:
Delimited the base line of the operating, choose the type of the anaesthesia and put into effect. According to the plan the patient agree with, do the operation accurately. Of course, the types of the medical apparatus and instruments, the materials of the filler were all chosen by head surgeon. He also wanted to sew up the wound and so on.
“After the operation”:
The patient who could be observed in the hospital will be arranged in the observation room as luxurious as hotel by head surgeon. He will master the whole situation of the patient and answer their questions, tell them the matters needing attention, change the medicine and take out stitches. He also will be responsible for the return visits paid by the patients who have left the hospital. The headmaster Hang Yu said, ‘Our hospital called “before the operation’, ‘during the operation’ and ‘after the operation’, what head surgeon did the ‘pattern of omni-distance service’, that means fixed it by internal laws and stipulated every doctors’ observance, so it is steady, feasible and lasting.’
All the doctors in Shanghai ConBlo Plastic and Laser Surgery Hospital regard: plastic surgery operation is a meticulous art without any carelessness and mistake, A painter draws wrong can draw again, but the plastic surgery operation is not the same. Any tiny mistake will let the patient fell pain and sad in lifetime.
The guests entrusted their doctors with their expectation of the beauty, we should have our respective duties. So, our head surgeons have duty-bound not to turn back to accompany the patients and be responsible to the patients to the end and do the ‘pattern of omni-distance service’ will. It is the spirit of respecting for the profession that lay on the foundation of the high success rate in Shanghai ConBlo Plastic and Laser Surgery Hospital.
The harmonious and effective communication between head surgeon and the patient bring high safety feeling and satisfactory.

‘Perseverance’

   A famous person used to say: ‘It is not difficult to do a good thing. What is really difficult is to do it all one’s life.’ This writer knew that till 1998 when Shanghai ConBlo Plastic and Laser Surgery Hospital put forward the ‘pattern of omni-distance service’ always keep it as the serious promise to the wide plastic population. So do the time when the guests are less and so do the time when the guests are more. As the headmaster of the hospital, Ph.D. Hang does it as model, other about ten doctors also abide the promise.
‘The pattern of omni-distance service’ is an organic whole, absolutely not mechanize stylization, it is full of connotations. The key of it is the communication between head surgeon and the guest from the beginning. Head surgeon can accurately know the patients simulation and understand what the guests’ misgiving and what the guests really want. It is different from other hospitals that ‘consulting’ and ‘operation’ are apart from. The key content is keeping operation quality. The doctors who are not full of confidence, haven’t got perfect prepared plan of the operation will not admitted to perform any operation. The spirit run through the process is regarding the guests as the roots. Put themselves in guests’ position, think about all the situations and raise the safety and the rate of the satisfactory of the guests.
Of course, ‘omni-distance service’ also can heighten the doctors’ sense of responsibility, raise the professional skills of the doctors.
‘Communication before the operation is really important.’ Ph.D. Hang thought that good communication is half of success. He told this writer: In the football field, the players didn’t have a wonderful match because they did not understand the coach’s intention. Only have deeply communication with the guests can the major doctors formulate the ideal prepared plans. When head surgeon perform the operation, they will have their hands up their sleeves. If head surgeon never met their guests, it couldn’t be expected how the effect of the operation would be.
In ConBlo, a small operation only needs ten minutes or so and a big operation needs one or two hours. But the communication between the doctors and the guests also lasts for about 8 or 9 hours. After the operation, head surgeon will answer the guests questions, change the medicine for the guests and take out stitches. What the guests get are the love and care and what head surgeon get are the accumulation of experience and the improvement of the medicine level. There used to be a case made people feel angry in ConBlo hospital. A patient did the nose plastic surgery operation in a famous hospital in Shanghai. At the time the operation finished, head surgeon disappeared. Nobody could resolve the repelling reaction in that hospital, so the patient had to turn to ConBlo for help.
Write here, this writer just understands: how did those who ‘shoot one bullet and change one place’ and don’t be responsible for the patients compared with the pattern of omni-distance service? How did those Korean doctors who couldn’t communicate with the patients because of language guarantee their operation success. I hope that just I were haunted by the fear that sky might fall.

'Omni-distance Service should aim to serve the customers as basis'

   There are three words are widely spread in ConBlo hospital. The first is, 'Your dream, my destination.' The next is. 'Market economy needs economic efficiency. It also needs occupational morality. ' The last is, 'A successful surgery can draw ten customers, an unsuccessful surgery may lead to lose a hundred potential customers.' In Shanghai ConBlo Plastic and Laser Surgery Hospital, visitors are called customers or guests, other than patients. From this aspect, we can see the respect of personality from ConBlo's people to visitors. In ConBlo, customers are regarded as center, customer’s wishes are ConBlo's, customer’s needs are also provided. 'Little scar, high safety, good efficient and quick recover' are asked in every surgery. 'The man-made mark can't be found after the work' is also asked.
Because each surgery is different, head surgeon pay much attention to personality service. To operate a surgery, they always compare over and over in accordance with each customer's figure, appearance, quality, character and request, and communicate with customers before select the best program. Lower jaw angle surgery is regarded as the highest point by professors for a long history. When perform this surgery operation, in even some famous hospital they still need use general anaesthesia, and the surgery had to use at least one or two hours to end up. While Ph D. Hang in ConBlo, with deep knowledge and skilled technique by long study, stick to use local anaesthesia. He said, 'Let danger remain to me and safety be offered to customers. 'From past time, every lower jaw angle rebuilt surgery which operated by Ph.D. Hang used only half an hour to finish successfully. There wasn't any extra movement in the whole process. It is on the top in our country also in some Asia countries.
Wonderful medical skill should get full use of excellent equipments to become perfect. These years, ConBlo has got the most advanced equipments in the cost of high expense. In our country and Shanghai, it can be founded many first. For instance, it is the only hospital that use medical 'three-dimensional formation of image system' in our country; it owns the only Cool touch pure laser skin beauty equipment in China; it is also the first hospital that use American EUA ultrasonic wave fat smoked losing weight system...All these are from ConBlo's managers idea.

At present, some plastic surgery doctors do some operations they can’t do will or do some operations that unnecessary to the guests just because they want to get more profits. But the major doctors in ConBlo are responsibility for the suitable operation and reject people who can’t do the operation. There used to a daughter of a boss in LuoYang, do the operation of absorbing fat in ConBlo and got great effect, so she persuaded her father to do the same operation. But the doctor in ConBlo told the fat boss honestly: Your subcutaneous fat was less and most of your fat accumulated in the abdominal cavity and couldn’t be absorbed. If you want to loose your weight, only by being on-diet and having much exercise. The boss could only returned. Another mid-aged lady of success business persisted in doing the plastic surgery operation. In ConBlo, the doctor observed her seriously and told her what can do what can’t do in detail. That lady praised ConBlo highly: I met few doctors were such seriously and responsible.
‘Omni-distance service, and accompany with you’ wins a great repayment. When the time Shanghai ConBlo Plastic and Laser Surgery Hospital got great economic benefits, she also got good social benefits. There used to be Miss Gu who always failed in finding job because of her ‘fierce mantis face’. When Ph.D. Hang amended her prominent cheek-bones and gave her a beautiful goose-egg face, Miss Gu was so happy and couldn’t help crying. After that, Miss Gu soon found a good job in an estate company. Till now Miss Gu doesn’t forget Ph.D. Hang’s graciousness and gives the operation day special meaning. On every operation commemoration day, Miss Gu will send a bunch of flowers to PH.D. Hang. There anther professional ladies from Zhe Jiang Yong Kang, was quite satisfactory with the major doctor and made a list of more than 20 persons with names and cell-phones, wanted to introduce them to ConBlo.